Terms of Service

Draft for review. This document is a template. Have it reviewed by a lawyer qualified in your jurisdiction, and fill in every value shown in [brackets], before you rely on it.

Last updated: [date]

1. Who this agreement is with

This service is operated by [legal entity name], registered at [address], company number [number] ("we", "us", "our"). These terms form an agreement between us and you, whether you use the service with an account or without one.

If you are using the service on behalf of a company or another organisation, you confirm that you are allowed to accept these terms for it, and "you" then means that organisation.

2. Accepting these terms

You accept these terms when you do any of the following: create a transfer, open a transfer someone has sent you, create an account, or pay for a plan. If you do not accept them, do not use the service.

3. What the service does

We provide a way to send files. You upload files, we store them for a limited period, and we give you a link that lets the people you choose download them. That is the whole of what we undertake to do.

The service is not a backup service, not an archive, and not a storage product. Files are deleted permanently when a transfer expires. You must keep your own copies of anything you care about.

4. Your account

You may use the service without an account, subject to lower limits. If you create one:

• Give accurate details and keep them current.
• Keep your password to yourself. Anything done through your account is treated as done by you.
• Tell us promptly at [support email] if you think someone else has got into your account.
• You must be old enough to enter a contract where you live. If that age is not stated in local law, you must be at least 16.

One person or organisation, one account. Do not share an account with people outside your organisation, and do not create accounts automatically or in bulk.

5. Your files stay yours

You keep every right you already had in the files you upload. We claim no ownership of them.

You give us a narrow, temporary permission — a licence — to do the specific things needed to run the service on your behalf: store your files, copy them between our systems and our storage provider for reliability, and transmit them to whoever opens your link. That permission covers nothing else. It ends when the files are deleted.

We do not use your files to train machine learning models, we do not sell them, and we do not show them to anyone you have not given a link to, except where section 12 applies.

6. What you promise about what you send

By uploading a file you confirm that:

• You own it, or you have permission from whoever does, to send it in this way.
• Sending it does not break any law that applies to you or to the person receiving it.
• It does not infringe anyone's copyright, trade marks, privacy or other rights.
• It contains no malicious code.
• If it contains personal data about other people, you have a lawful basis for sharing it.

The Acceptable Use Policy forms part of these terms and sets out what may not be sent.

7. Links are the key

A transfer link is unguessable, but anyone who has it can open the transfer, and a password adds a second barrier if you set one. You are responsible for who you give a link to and for how they handle it afterwards. Treat a link like a key, not like a name.

8. Limits, plans and payment

Each plan sets limits on transfer size, how long links live, and how much storage is in use at once. Current limits are shown on the pricing page and inside your account. We may change the limits of a plan; if a change materially reduces what you have paid for, we will tell you before it takes effect and you may cancel.

Paid plans renew automatically for the same period until cancelled. Payment is taken at the start of each period. Prices exclude any tax we are required to add. If a payment fails we may retry it, and may suspend paid features until it succeeds.

You can cancel at any time from your billing settings. Cancelling stops the next renewal. The period you have already paid for runs to its end, and transfers created during it keep the expiry they were given.

9. Expiry and deletion

Every transfer has an expiry date, set when it is created within the limits of your plan. When it passes, the files are deleted from storage and the link stops working. Deletion is permanent and we cannot undo it.

You may delete a transfer sooner. Deletion takes effect immediately for new downloads; a download already in progress may finish.

If you close your account, we delete your transfers and their files. We may keep a minimal record — such as invoices — where the law requires it.

10. Availability

We try to keep the service running and working well, but we do not promise it will be uninterrupted or error free. We may take it down for maintenance, and will give notice where we reasonably can.

The service is provided as it is. To the fullest extent the law allows, we make no other promises about it — in particular none about fitness for a particular purpose — beyond those stated in these terms and those your local law gives you and does not let us exclude.

11. Limits on our liability

Nothing in these terms limits liability that cannot lawfully be limited, including for death or personal injury caused by negligence, or for fraud.

Subject to that: we are not liable for lost profits, lost business, lost goodwill, or for loss or corruption of data where you have not kept your own copy. Our total liability to you for all claims in any twelve month period is limited to the greater of the amount you paid us in that period, or [amount].

If you use the service without paying, and something goes wrong, our liability is limited to [amount].

12. Suspension and removal

We may suspend a transfer, or an account, without notice if we reasonably believe it breaks these terms or the Acceptable Use Policy, if we are required to by law or by a court, or if leaving it up would expose us or others to real risk.

Where we can, we will tell you what happened and why, and you may reply to us at [support email]. If we got it wrong, we will put it back.

13. Your responsibility for claims

If someone brings a claim against us because of something you sent through the service, or because you broke these terms, you agree to cover our reasonable losses and legal costs from it. This does not apply to the extent the claim arises from something we did wrong.

14. Changes to these terms

We may update these terms. If a change matters to you — for example a change to price, to your rights, or to how we handle your files — we will give at least [30] days' notice by email or in the service. Continuing to use the service after a change takes effect means you accept it. If you do not, stop using the service and cancel any paid plan.

15. Ending the agreement

You may stop using the service at any time and delete your account from your account settings. We may end this agreement on [30] days' notice, or immediately where section 12 applies. Sections that by their nature should survive — ownership, liability, and this section — do.

16. Law and disputes

These terms are governed by the law of [jurisdiction], and the courts of [jurisdiction] have non-exclusive jurisdiction. If you are a consumer, you keep the protection of the mandatory law of the country you live in, and may bring proceedings there.

Before going to court, please contact us at [support email]. Most problems are quicker to solve that way.

17. Everything else

If a part of these terms is found unenforceable, the rest continues to apply. Not enforcing a term on one occasion does not waive it. You may not transfer your rights under these terms without our consent; we may transfer ours to a company that takes over this service, on notice to you. These terms, together with the policies they refer to, are the whole agreement between us about the service.

18. Contact

[legal entity name], [address]. Email: [support email].