Help

Answers, without the runaround.

Sending

How do I send a folder?

Zip it first. A folder dropped into the upload card is skipped, because browsers cannot read a directory the way they read a file.

My upload stopped partway. Did I lose it?

No. Chunks that already landed are kept. Reconnect and the upload continues from where it stopped. If you closed the tab, re-add the same files and it will pick up the parts that are already stored.

Can I add files after starting the upload?

Not to a transfer that is already uploading. Finish it, then create a second transfer — or cancel and start again with everything selected.

Why was my file rejected?

Programs, scripts and installers are blocked for everyone's safety. If you genuinely need to send one, put it inside a ZIP archive.

Receiving

Do I need an account to download?

No. Open the link and the files are there.

“Download all” did not start.

Very large transfers are downloaded file by file instead of as one archive, because a single archive that size is fragile. The page switches to a queue automatically and tells you it is doing so.

The link says the transfer has expired.

Files are deleted permanently at expiry and cannot be recovered. Ask whoever sent it to create a new transfer.

I do not have the password.

Only the sender has it. We cannot reset or reveal it, because we never store it in a readable form.

Still stuck?

Get in touch and tell us what you were trying to do.